A Success Story; One Vendor's Experience
How does a Longview, Texas Copier Dealer partner with a Leasing Company in Kansas?
"No matter how good our customer service was, we regularly lost repeat business out of no fault of our own, but due to problems with the third party leasing company" stated Jim Parker, currently Major Accounts Representative with Complete Business Systems in Longview, Texas.
Jim originally became associated with Clune Equipment Leasing when in the Copier business in the Topeka, Kansas and greater Kansas City, Missouri area over twenty years ago. While moving around the country, before assuming a sales position at CBS in July of 2000, he always stayed connected to Clune for his leasing services.
CBS is a mid- sized company, offering intelligent document solutions in a changing world, through the latest in print/scan/copy/fax technology. Unlike a mega-sized company, where a sale is made and the customer is never seen again, CBS is a full service dealer, providing support services, technology upgrades, software solutions, and efficient business strategies. Since the CBS associate is a professional in their industry and is trained in all aspects of print technology, they become a business partner with their customers. CBS lost or severely strained their relationships with their customers who were caught in an end-of-lease hassle.
After learning of the many problems CBS was experiencing with the lease providers who were currently funding equipment sales to their customers, Jim recommended that CBS contact Clune & Company. According to Mr. Parker, they have not been disappointed. In a 2005 report issued to the sales staff at CBS, Jim outlined some of the benefits of working with Clune:
- No lease end surprises
- No risk of having to eat property tax bills or doc fees
- No risk of evergreen clauses eliminating a sale opportunity
- No risk of leases going beyond contacted term without our knowledge
- No competition with the lease company at lease end
- Immediate funding
- No credit hassles
- More profits
The Copy/Print Industry is uniquely suited to a lease finance product due to the technology change cycle, enabling the customer to upgrade to the latest technology automatically. As an independent lessor, Clune also has the flexibility and financial strength to customize lease contracts for a variety of situations. The technological services offered by Clune, such as on line applications, maturation reports, and quick credit decisions enabled CBS to be more responsive. Mr. Parker also reported a savings in administrative man hours that had been spent resolving end of lease issues.
The professional leasing standards promoted by Clune & Company, are an integral part of their business philosophy and translated into success for Complete Business Systems. With Clune & Company as a trusted leasing partner, CBS now has the confidence to offer a lease contract to their customers without risk of losing them due to underhanded practices. Complete Business Systems is assured of continued customer satisfaction and increased potential for repeat business. In conclusion, Mr. Parker confirmed, "We don't have end-of-lease issues any longer thanks to Clune."
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Complete Business Systems 102 N Spur 63 Longview, Texas 75601 1-800-284-4270 p. 903-323-7600 f. 903-323-7610 |
